A little clarity.
A smoother move.

Your confirmed delivery and pickup dates set the rental period in the service market's local time zone. Monday to the following Monday is seven days. One to seven rental days is billed as one week; eight to fourteen is two weeks. Partial weeks count as full weeks. Self-service rentals are limited to eight total weeks; longer periods need a written availability review and approved, paid confirmation.

Request an extension before pickup. It takes effect only after we approve availability, confirm the price, receive required payment and send an updated confirmation. Until then, prepare for the existing pickup. For current prospective orders, week 2 of each item’s rental is $1 per Large bin, $2 per physical XL bin and $5 per dolly. Each of that item’s weeks 3 and 4 is $1.50 per Large, $3 per XL and $5 per dolly. Each week from that item’s week 5 is $2 per Large, $4 per XL and $5 per dolly. Rates are USD before applicable tax. Added full weeks continue from each item’s applicable rental start. Bins delivered later have their own delivery-date start; the original bins keep their original start. Paid weeks are not repriced. Existing orders keep their accepted terms. Extensions do not renew automatically.

Empty every bin and remove your belongings and labels. Stack Large and XL bins separately; never nest one size inside the other. Gather the dollies and make all equipment accessible at the approved pickup location and window. Use approved removable labels and ask us for guidance if adhesive does not lift off easily. Routine cleaning and ordinary wear are included. Customer-caused spills, persistent odors or difficult adhesive residue are assessed only through the documented claims process.

Contact us early about access or readiness problems. An additional trip required by a documented customer-side failed handoff is separately agreed before dispatch: $2 per road mile on the full one-way distance from the assigned servicing location, floored to the nearest tenth, plus applicable disclosed tax. There is no free first 15 miles, flat trip fee, doubled round-trip distance or duplicate charge. The attempt must follow the agreed window and access instructions. We do not charge for our scheduling error, partner failure or arrival outside the agreed window.

A claim must be supported by evidence and attributable to you. Ordinary wear, routine cleaning, pre-existing damage and conditions caused by HiveBoxx or its authorized partners are excluded. Reasonable documented cleaning, repair and equipment-loss costs combined are capped per item: Large bin $39.95, XL bin $49.95 and dolly $119.95, before any legally due tax. These are ceilings, not automatic fees. A supported $12 repair costs $12. We send an itemized notice with evidence and calculation and a way to dispute an error. Incident card payments require a separate itemized payment request and your incident-specific approval; we do not automatically charge your card.

Check the delivered counts and condition promptly. Report shortages, cracks, damaged latches or unsafe wheels as soon as reasonably practicable, ideally within 24 hours, and stop using unsafe equipment. This reporting request does not waive hidden defects or legal rights. We arrange a reasonable repair, replacement or appropriate refund or adjustment for equipment supplied defective or unusable without your fault. You are not charged for pre-existing damage.

We record the physical counts by item type and any apparent discrepancy. Your custody of collected equipment ends when our authorized collector physically receives it, not at a later warehouse scan. We inspect and send any initial discrepancy notice within five business days of each collection, and resolve it or issue a documented determination within ten business days after that notice. Earlier applicable deadlines control. A determination is not permission to charge your card.

Request an approved extension before pickup. If your failure to make equipment available causes a delay, accepted daily holdover pricing applies only to items still retained: the applicable weekly per-item rate for the rental week reached for that item, divided by seven. The formula and schedule must have been disclosed and accepted with your order. No charge applies before the agreed pickup window expires, for our delay, or twice for the same item and time. Fourteen days overdue triggers an evidence review and written return or loss resolution, not an automatic replacement fee. See the Rental Agreement for the full safeguards.

For an ordinary unfulfilled order, notice received at least 72 hours before the accepted delivery start qualifies for a full refund, subject only to a separately accepted lawful special-order exception. Inside 72 hours, the deduction is the lesser of $50 or your discounted first-week equipment rental charge. Prepaid later weeks and unperformed separately priced services are refundable. After a customer no-show, only actually performed, disclosed services may also be retained. Cancellation and rescheduling fees are not stacked for the same event. The accepted local delivery reference controls; a later route assignment cannot move the deadline earlier. See the Cancellation Policy for the complete terms.

Your first confirmed pre-delivery date change has no rescheduling fee, even inside 72 hours, if an available new delivery starts within 60 days of the original date. Approved changes to quantities, duration or distance can change the total. Further confirmed pre-delivery changes may carry a disclosed $25 fee. A last-minute date change preserves late-cancellation status if you later cancel. Asking about an unavailable date does not use your allowance. Pickup changes and extensions after delivery follow the rental rules. Voluntary early return of conforming equipment is not automatically prorated; defects, nonperformance and legal rights remain protected.

Refunds already owed for cancellation, unprovided or defective service, qualifying supplies or an earlier unconditional promise are not delayed by conditions for extra goodwill. Approved refunds are ordinarily initiated to the original payment method within five business days after the amount is resolved, or earlier when required; your financial institution controls posting. A new discretionary goodwill offer may separately require all delivered items to be returned and inspected or resolved through an accepted written missing-item settlement, with its conditions met. Any agreed same-booking deduction must be itemized; it is not automatic card-charge permission. See the Rental Agreement and Cancellation Policy.

Ordinary bookings do not require a security deposit. Your rental is payable in full through the reviewed invoice. A prepared request or unpaid invoice does not reserve equipment. Your booking is confirmed when we receive payment, and we send your booking confirmation. If we cannot fulfill your order, we issue a full refund.

Request supplies with your bin rental so availability and the complete price can be reviewed. Supplies are purchased, not rented, and do not incur extension rental charges. Supplies carried on your original delivery do not create an extra service leg; a separate delivery is quoted and approved separately. Unopened standard supplies in resaleable condition may be returned with scheduled equipment pickup for a product-price refund. Opened or used supplies are not returnable for a change of mind; separately accepted special-order exclusions and rights for defective or misdescribed goods still apply.

Call or text 888-615-2699 or email hello@hiveboxx.com with your order reference. HiveBoxx handles refunds, claims and fee changes; a partner's ETA message does not approve a refund or price change. We do not silently increase a paid price to correct an error: a material correction requires your approval or an appropriate cancellation or refund. If you see a payment error, contact us before paying again. Your accepted order and applicable policies govern your rental.

Rental Agreement · Cancellation, Rescheduling and Refund Policy · Terms of Use · Privacy Policy

Yes, subject to availability and an approved quote. Added bins keep your existing confirmed pickup date, but their rental starts when they are delivered. They have a one-week minimum, with partial weeks rounded up to full weeks through that pickup date. We do not charge for time before the added bins arrive or restart the rental on bins you already have. Your quote shows the added equipment rental, any extra delivery charge and applicable tax together before you approve and pay. If you need a later pickup, request an extension separately.

Ask us about a separately quoted one-way rental. Both markets must be able to fulfill the order, and the origin must have stock available for the route. Each local address must be within 75 exact road miles of its assigned serving warehouse; this limit is not the distance between the two cities. Availability and pricing depend on the route, direction and inventory. We review both addresses, dates, quantities and return arrangements, then confirm the complete quote before payment. Internal stock shortages do not create surprise charges on an already-confirmed order. Do not move bins outside your approved arrangement without our confirmation.