Answers to common questions

FAQ

Moving is stressful. Your boxes shouldn’t be. Explore HiveBoxx FAQs on reusable moving box rentals, delivery, pickup, and pricing. Serving Houston, Austin, Dallas, San Antonio, Seattle, and most major U.S. cities. Need a custom bundle? Text our Concierge Team: 888-615-2699.

How big are the HiveBoxx's?

Our HiveBoxx's have the following dimensions:

Large HiveBoxx

‍Length: 27 inches
Width: 17 inches
Height: 12 inches
Weight: 7.8 lbs
Volume: 2.4 cubic feet

Extra Large HiveBoxx

‍Length: 28 inches
Width: 21 inches
Height: 15 inches
Weight: 8.5 lbs
Volume: 4 cubic feet

Can I build a custom moving bundle?

Yup -- We offer an option to custom-build a moving bundle package. Just send our concierge team a text to get started at 888-615-2699. See below for pricing:

Rental Equipment Options:

- Large HiveBoxx: $5/ea first-week rental, $1/ea per additional week
- XL HiveBoxx: $10/ea first-week rental, $2/ea per additional week
- HiveBoxx Dolly: $15/ea first-week rental, $5/ea per additional week
- Delivery + Pickup Fee: Starting at $50/ea

Moving Supply Options for Purchase:

- Packing Paper (24"x24", 220 sheets, 7lbs): $25/ea
- Bubble Wrap (60 sqft): $15/ea
- Mattress Bags (Single/Twin, Double, Queen, King): $15/ea
- Furniture Covers (Chair, Oversized Chair, Loveseat, Sofa): $15/ea
- Wardrobe Closet: $45/ea

What locations / markets does HiveBoxx currently service?

HiveBoxx delivers steam-cleaned reusable moving boxes to your door and picks them up after your move. Serving Houston, Austin, Dallas, San Antonio, Seattle, and select U.S. cities. Choose a bundle or build your own. Text our Concierge Team: 888-615-2699.

Our pricing increases for interstate moving journeys. Please send our concierge team a text with any questions.

Is there a delivery & collection fee?

Our moving bundles include one delivery and one pickup if you’re within a certain radius of our live markets (each city is slightly different). If delivery and/or pick-up is outside of our main operating zone, then there is a small fee just to cover cost of gas & time. If you have an existing order and need additional equipment or want multiple pickups, there's an additional fee per occasion. Please send our concierge team a text with any questions.

Is it really cheaper to use a HiveBoxx rather than a cardboard box?

Yes. Moving can be expensive and using cardboard boxes is a big reason why. They collapse, get wet, need assembling which takes up your valuable time, requires packing tape to assemble which adds additional cost and you’ll most likely use them only once. Our green moving boxes are being reused time and time again allowing us to pass those savings onto you. Avoid the additional cost associated with purchasing cardboard boxes and packing supplies - Rent a HiveBoxx Moving Bundle today!

Are you a moving company?

No. HiveBoxx specializes in sustainable moving supplies and leaves the heavy lifting to our moving partners. Let us know if you need labor assistance so we can coordinate that aspect of your move.

For moves needing some muscle, we provide eco-friendly moving boxes and supplies, and our moving partners tackle the labor, helping you eliminate the stress and hassle of moving. We've partnered with the best moving companies --- they'll show up with a truck to help you move your HiveBoxxes, furniture, and prized possessions, big and small.

How sanitary are the HiveBoxx's?

We steam clean and sanitize the boxes to an FDA-approved level to get them ready for the next happy customer. You can literally lick the HiveBoxxs' — although we ask that you don’t.

Cardboard moving boxes absorb lots of dirt, bacteria and other things you really don’t want on your stuff. Bedbugs can be an issue with cardboard boxes as they are soft and retain moisture, creating an environment that is more appealing for bedbugs. This is one of the reasons we don’t recommend finding used boxes online or from the back of a store.

Our boxes are made from High Density Polyethylene (HDPE). This is a very dense and strong plastic that is great for moving but does not create an environment that will attract bedbugs.

How many HiveBoxx's do I need to pack and move?

Please refer to the Residential/Commercial chart on our pricing page to determine which moving bundle would best fit your moving supply needs. If you’re between bundles and need additional equipment, you’ll have an opportunity to add additional equipment to your order after you select a moving bundle.

What days and hours do you deliver and pickup?

Our delivery days and hours will be Tuesday - Saturday from 6am - 5pm.

If you have a day and time that you’d like to receive your HiveBoxx's when we’re not open, please leave your special request in the notes/comments section for your order. We’ll contact you to discuss potential options in order to meet your moving needs.

Do I need to be home for the delivery & pick-up?

Yes. Upon delivery, we’ll need you to electronically sign the HiveBoxx rental agreement. A copy will be sent to the email we have on file. During collection, you need to be present to electronically sign the release form while we count and inspect your HiveBoxxs & Dollies.

If you need a more flexible delivery/pickup, please notify our concierge team or your driver so they can provide a no-contact delivery/pickup with a picture confirmation.

What if I have a minor delay in our moving schedule?

If you have any scheduling conflicts during your move please contact us as soon as possible. We’ll do everything we can to make accommodations for any unforeseen changes with your originally planned moving schedule.

What if I need more HiveBoxx's after my delivery?

If you need more moving supplies please submit a new order through our website or text the local concierge team servicing your area.

Do you recycle old HiveBoxx's?

Yes -- We also recycle our retired crates. Damaged or retired crates are sent back to our manufacturing partners to be processed into small pellets. These pellets are then used to produce new crates and other moving equipment, such as dollies and carts.

Where can I find additional information about HiveBoxx?

Our customers can find additional information about HiveBoxx as well as other products and services relevant to their moving needs by following us on our
social media outlets:

Google
Instagram
Facebook
Twitter
Pinterest
Yelp

Are HiveBoxx's Available for purchase?

Yes. If after your move you’re happy with our 100% recycled plastic, reusable boxes, you’re more than welcome to notify the concierge team or driver who picks up your HiveBoxxes. Just tell the driver how many you would like to keep and they can generate a digital invoice so you can securely submit payment via text or email and provide a digital receipt.

Why Are My Frogboxes Being Delivered By HiveBoxx?

Frogbox is now powered by HiveBoxx, bringing reusable plastic moving box rentals with delivery and pickup to Seattle, WA, Portland, OR, Houston, TX, Austin, TX, Dallas, TX, and San Antonio, TX. This partnership helps customers move faster with durable, stackable moving bins—and reduces waste by replacing single-use cardboard boxes.

What are you doing to keep your moving boxes safe from COVID-19?

We steam clean our reusable moving boxes and quarantine them for a minimum of 7 days between use. This ensures you have the safest boxes upon delivery to start packing. #WeGotThis

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Email: hello@hiveboxx.com

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Text our Concierge Team

Email: hello@hiveboxx.com